We are hard at work behind the scenes to make it easier to book and schedule your rides. We are so excited to offer an entirely new reservation process in a few short days! As we transition, please note that our website will be down on Tuesday, 7/30. Make sure to book your rides in advance here!
In order to help make this transition as easy as possible, we’ve got you covered with some frequently asked questions. Also, please reach out to your local studio if you need anything. We’re here for you, StarFam! Thank you for your continued support.
Q: What is changing?
A: We’re so excited that we have a new and improved scheduling experience for you! On our website you’ll notice it’s easier to book and buy classes. Plus, we will have some great new features like the StarCycle App, a single log-in for all StarCycle studios, and the ability to book a friend into class in just a few short clicks!
Q: What do I need to do?
A: If you’ve ridden with us before, the great news is that all of your account information migrated over in the transition including your current classes or membership, visit history, and reservations. You only need to update two things the first time you log into our new site:
- reset your password so you can access your accounts
- add in your credit card information as that did not migrate over
Q: I can’t log into my account, help!
A: If it’s your first time trying to access your new account, you’ll want to make sure you’ve reset your password. Either look for the email the studio sent or from the StarCycle website or new mobile app select ‘forgot my password’. From there, you’ll get a password reset email sent to the email account you’ve currently been using. Once you reset your password you’ll be good to go (just make sure you add in your credit card information the first time you log into the new site!)
Still have questions? Contact your local studio or feel free to email us at firstname.lastname@example.org!
Here’s to spending less time online and more time on the bike – we can not wait to show you what we’ve built!